Automated SMS Messaging
Meet your customers where they actually look.
We are transforming the way you communicate with your customers during their build. Why? Because the data tells us that the inbox isn't always enough.
Did you know? 90% of Australians check their phones within 20 minutes of waking up, and nearly 20% check their notifications within just one minute of receiving a text.
If you want your updates seen instantly, SMS is the answer.
Starting today, you can bypass the email clutter and send Automated Text Messages triggered by your workflow. This ensures your customers feel informed, involved, and valued every step of the way, without adding any more manual work to your team’s day.
What Can You Automate?
We have designed this flexibility to cover the entire build journey. Here are the high-impact updates you should consider automating immediately:
1. The "Excitement" Milestones Nothing builds trust like proactive updates. Text them the moment the status changes.
- Slab Down: "Great news! Your slab was poured today. The foundation of your new home is set!"
- Frame Complete: "Your frame is up! Drive by and take a look at the shape of your new home."
- Lock-Up Stage: "Your home is now at Lock-Up stage and secure. We are moving to internal fit-outs next."
2. The "Logistics" & Reminders Reduce administrative friction and eliminate "I didn't see the email" excuses.
- Selection Appointments: "Reminder: Your colour selection appointment is tomorrow at 10:00 AM. We can’t wait to see what you choose!"
- Site Meetings: "Just confirming our site walkthrough for Thursday. Please remember to wear closed-toe shoes."
- Document Required: "We’ve sent a variation document to your email. Please review and sign so we can keep things moving!"
3. The "Practical" Updates Manage expectations before they become complaints.
- Weather Delays: "Due to heavy rain, we’ve had to pause site works for 48 hours to protect the build quality. We will update you on Friday."
- Handover Countdown: "Only 2 weeks until keys handover! We are doing the final polish."
It’s a Two-Way Conversation
We know that communication isn't just about broadcasting; it's about listening.
What happens if a customer replies? Instead of the message getting lost on a site supervisor’s personal phone, we capture it.
If a customer replies to an automated text:
- It is logged instantly as a Note on their project file, keeping your history in one place.
- Your team is notified immediately so you can action it or reply back.
This gives your customers the convenience of texting, while keeping your team organized and in control.
Contact us today to get a dedicated Mobile Number and get started
